Effective Date: 2nd July 2023
At OnCab, we are committed to protecting the privacy and security of our users' personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you
provide while using our online cab booking service. By using OnCab, you consent to the practices
described in this policy.
Introduction
Your privacy and safety are our top priorities. This Privacy Policy explains how we collect data,
use, store, and protect your information when you use our app, as well as how you can manage or
delete your data.
1. Information We Collect:
- Chat Messages: Exchanged within the app and stored on servers.
- Photos: Submitted for verification purposes.
- Email Address: Used for account creation, verification, and communication.
- Phone Number: Required for user verification and communication.
- Address: Collected for service purposes and user identification.
- Vehicle Information: Includes vehicle registration, photos, make, and model for
verification and safety.
2. How We Use Your Data:
- Core Functionalities: Enable chat and safety features.
- Verification: Ensure secure environment for users and their vehicles.
- Fraud Prevention: Enhance safety for all users.
- Communication: Provide important updates and respond to support inquiries.
3. Data Storage and Security:
- All data, including chat messages and personal information, is securely stored on our servers.
We employ industry-standard encryption, access controls, and regular audits to protect your
information.
4. Data Retention:
- Chat Messages: Retained as long as your account is active.
- Verification Data: Retained for as long as required to ensure user safety and
compliance with legal obligations. Upon account deletion, all stored data, including chat
messages and verification details, will be permanently removed from our servers.
5. Your Rights:
- Access Your Data: You can view and update your information within the app.
- Delete Your Data: You may request deletion of your account and all associated
data by contacting us through our account deletion form.
6. Third-Party Sharing:
We do not share your data with third parties unless required to:
- Comply with legal obligations.
- Address fraud prevention or safety concerns.
7. Permissions and App Store Compliance:
To comply with Google Play Store and Apple App Store requirements, OnCab ensures full transparency
about app permissions and usage. As a ride-hailing platform similar to Uber, certain permissions are
essential for the core functionality of the app:
- Location Access: We require precise location access (foreground and background)
to match riders with nearby drivers, provide real-time tracking, and ensure accurate
pickup/drop-off services. This data is used solely during app usage and is not shared without
consent.
- Camera Access: Used for profile verification and document/photo uploads
required for registration or support.
- Storage Access: Required for uploading necessary documents such as CNIC, driver
license, and vehicle papers.
- Phone State & Calls: Optional permission used to allow direct calling between
riders and drivers (without exposing personal numbers through masking).
- Push Notifications: Used to send important updates regarding bookings, ride
status, promotions, or account activity.
Users can revoke any granted permissions at any time through their device settings. However,
disabling certain permissions may impact the app's performance or limit access to key features.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through the app
or via email.
9. Contact Us:
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: support@oncabglobal.com
Contact Page
* Please note that once the 15-day period has passed, your
account will be permanently deleted.
Delete Account And Data By This Form